Program crash


#1

What I did: I’m trying to open the program

What happened: It crashes immediately after opening

What I expected: I expected it doesn’t :slight_smile:

Things that might be helpful to know (Findings version, OS and model, etc):
Findings 2, Mac OS 10.11.6
Restarting the computer and reinstallation of Findings didn’t help.


#2

That is very unfortunate, sorry about that crash. To help solve the issue, could you please send the crash report(s)?

Here is how to access those:

  1. First, open your Library folder, you need to use the Go menu in the Finder and press the option key. This will add a ‘Library’ item to the list, and will give you access to the hidden folder.

  2. Inside the ‘Library’ folder, open the ‘Logs’ folder

  3. Inside the ‘Logs’ folder, open the ‘DiagnosticReports’ folder

  4. Look a the files in that last folder; they are all crash reports named with the date of the crash and the application name; there should be at least one crash report with the name ‘Findings’ in it

  5. Send an email with the crash report file(s) (ideally use the menu File > Compress to create a zip file) to our support email feedback@findingsapp.com

Thanks for your patience and help!


#3